Frequently asked questions
How the marketplace works
▸What is HeavyHaul Escort Loads?
A marketplace connecting truckers and brokers hauling oversize/overweight loads with pilot car (escort) drivers and companies.
▸Is posting a load actually free?
Yes, always, for every Load Manager account — unlimited posts, no subscription, no card.
▸Do truckers or brokers ever pay?
No. Only Pilot Car company accounts have a paid subscription, for load-board access.
▸How do I actually book a job once I find a match?
HeavyHaul is a matching layer, not a broker. Once you reveal contact info, you negotiate and finalize the job directly with the other party, off-platform.
Getting started & your account
▸How do I sign up?
One email/login. Choose a Load Manager profile, a Pilot Car profile, or both.
▸Do I need to verify my email?
Yes, click the link in your signup email. If it doesn't arrive, resend it from your dashboard.
▸How do I know what type of account I have?
Your dashboard shows which profile(s) are active on your account.
▸Can I sign up for both account types?
Yes — one login can hold both a Load Manager and a Pilot Car profile, unlike some competitors that require two separate emails.
▸What if I signed up as the wrong account type?
Add the correct profile type to your existing account anytime; no need to create a new account.
▸Is there a mobile app?
Not yet — the site works on mobile browsers today.
Pricing, trial & billing
▸How much does a Pilot Car subscription cost?
$17.99/month, or $179.88 billed once a year ($14.99/month effective — about 2 months free vs. paying monthly).
▸Do I need a credit card to start?
No. Every Pilot Car account gets a 30-day free trial, no card required, on either plan.
▸What happens when my trial ends?
You'll need an active subscription to keep browsing the load board and receiving alerts. Load posting is never affected.
▸Can I switch from monthly to annual?
Yes, effective the billing cycle after your current paid month ends — no mid-cycle proration.
▸How do I cancel or manage my subscription?
Billing management, including cancellation, will be available from your account settings once subscriptions go live. Contact us in the meantime.
Search, alerts & the load board
▸How does radius search work?
Set a search location (city/region), a radius, and the escort position you're looking for (lead/chase/high-pole). You can set up multiple search locations.
▸How will I know about a new matching load?
A real-time alert fires the moment a posted load matches one of your search locations.
▸Can I choose email, SMS, or both?
Each search location has its own channel preference. Note: SMS delivery isn't live yet (pending a carrier account issue on our end) — email is fully live today.
▸Why am I not receiving alerts?
Check that the search location is active (not muted/paused), check your channel preference, and check your spam folder.
▸How do I pause alerts for a location?
Mark it inactive/muted from your dashboard anytime, or delete it.
▸What does "open" vs. "covered" mean on a load?
Open means it still needs a pilot car; covered means the Load Manager marked it filled. Covered loads stop generating alerts, but a Load Manager can reopen one if it falls through.
▸Do I need certification to work as a pilot car escort?
Requirements vary by state; many require certified P/EVO training. HeavyHaul doesn't currently verify certifications or insurance on profiles — you're responsible for meeting your state's requirements for the loads you take.
Posting a load (Load Managers)
▸How do I post a load?
From your dashboard, fill in origin, destination, dates, dimensions, and escort position needed.
▸Do I need to mark my load as covered once it's filled?
Yes, recommended — it stops further alerts and keeps the board accurate.
▸I made a mistake on a posted load — can I fix it?
Yes, edit it anytime from your dashboard. Changing the origin or escort position re-triggers matching alerts.
▸How do I contact support or report a problem?
Email info@heavyhaulescortloads.com. Since deals and payment happen directly between parties off-platform, handle contract terms directly — but let us know about any bad actors so we can look into it.